City of Austin Water Procedures

City of Austin (Austin Water Utility) http://www.ci.austin.tx.us/water/wwaverage/wwaverage.cfm

1. Go to website http://www.ci.austin.tx.us/water/wwaverage/wwaverage.cfm

2. Enter the Meter read date from your latest bill, this will determine your
billing cycle and your averaging dates

What if I don’t have my latest bill?

1. Login to you account online https://www.coautilities.com/

2. Click on the PAYMENT/BILL HISTORY TAB

3. Click on VIEW under Bill History. Use your latest bill ( first in the list.)

4. On the bill you will find the READ DATE.

5. Go back to the waste water averaging link and enter your date.

What if the internet and computers are not my thang?

1. Call the COA utilities customer care dept. (512) 494-9400

2. They will give you your billing cycle # ( a number from 1 to 20 )

3. Click on this link for a spreadsheet with all the dates http://www.ci.austin.tx.us/water/wwaverage/downloads/2011wwaschedule.pdf

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